Chatbots didn't just appear overnight. They emerged as a solution to modern business challenges, and today, chatbot companies are at the forefront of reshaping customer interactions. They are much more than automated responders! They are intelligent assistants that listen, understand, and solve queries instantly. And businesses have every reason to adopt them. Implementing chatbots can reduce costs by up to 30%. Making them one of the most cost-effective ways to manage high volumes of customer queries without compromising on experience.
The evolution of chatbot platforms has also played a big role in their widespread success. From banking to e-commerce, healthcare to SaaS, these platforms help organizations integrate seamless, personalized, and 24/7 support into their workflows. The question isn't whether they need a chatbot; it's about finding the right platform that fits into their tech stack, integrates with CRM and payment systems, and scales as the business grows.
AI chatbot is a game changer in customer engagement. These bots go beyond scripted answers; they learn, adapt, and deliver human-like conversations that build trust and loyalty. With India's fast-growing digital economy, organizations are looking for partners who can help them implement these intelligent solutions. This blog highlights the top 10 AI chatbot companies in India, showcasing leaders that help businesses enhance customer interactions, cut costs, and drive strong returns on investment.
What is a Chatbot?
A chatbot is an AI-powered conversational agent that can interact with users through text or voice. Chatbots leverage natural language processing (NLP), machine learning (ML), and generative AI to simulate human-like conversations.
Modern chatbots are more than just FAQ responders; they can:
- Understand context and intent
- Provide personalized responses
- Automate customer service tasks
- Integrate with CRMs, ERP systems, and other enterprise tools
- Support multiple languages
- Deliver seamless omnichannel experiences
Use Cases of AI Chatbots
AI chatbots are being deployed across industries. Here are some of the most common use cases:
- Customer Support – Handling FAQs, complaints, and queries 24/7.
- E-commerce & Retail – Product recommendations, order tracking, and returns.
- Banking & Finance – Balance inquiries, fraud detection, and loan assistance.
- Healthcare – Symptom checkers, appointment booking, and patient engagement.
- Travel & Hospitality – Ticket booking, itinerary updates, and customer assistance.
- Education – Student support, exam FAQs, and e-learning interactions.
- Government Services – Citizen grievance redressal, public information dissemination.
- Enterprise Productivity – HR chatbots for employee queries, IT helpdesk bots.
Best 10 Chatbot Companies in India:
| Company | About the Company | Key Strengths | Credibility & Ratings |
|---|---|---|---|
| Cyfuture AI | AI arm of Cyfuture India Pvt. Ltd., with Tier-III MEITY-empanelled data centers across India. | Free AI Chatbot Trial, enterprise-ready infra, scalability, security & compliance (ISO 27001, ISO 20000-1, PCI DSS), custom integrations. | Trustpilot: 4.3/5 |
| Haptik | Founded in 2013, acquired by Jio Platforms, powers 1B+ conversations annually for BFSI, telecom, retail, e-commerce. | Multilingual bots, large-scale automation, strong BFSI presence. | Gartner Peer Insights: ~4.5/5 |
| SmatBot | Founded in 2017, focused on SMBs & startups. | Affordable, easy-to-use chatbot platform for lead gen, sales, and support. | Avg: 4.1/5 |
| Yellow.ai | Founded in 2016, serves 1000+ enterprises globally (Domino's, Bajaj, Hyundai). | Human-like, multilingual AI, omnichannel solutions. | Gartner Peer Insights: ~4.4/5 |
| Verloop.io | Founded in 2016, focuses on customer support automation. | Popular in e-commerce, BFSI, SaaS; reduces operational costs. | Avg: 4.2/5 |
| Exotel | Founded in 2011, CPaaS provider integrating telephony + AI. | ExoMind bot builder, WhatsApp + voice + chatbots, Ameyo XTRM contact center. | Avg: 4.3/5 |
| Gupshup | Founded in 2004, leader in conversational messaging. | GPT-powered bots, BFSI-focused tools, large-scale infra. | Avg: 4.3/5 |
| Kore.ai | Founded in 2014, advanced enterprise AI agents. | XO Platform, industry assistants (BankAssist, HealthAssist), compliance-heavy. | Avg: 4/5 |
| Amenity Technologies | Founded in 2017, provides custom AI + chatbot solutions. | Tailored workflows, NLP, generative AI, IoT integration. | Avg: 4.1/5 |
| Locobuzz | Founded in 2011, unified CX platform with chatbots + AI insights. | Social listening + CX management, omnichannel bots. | Avg: 4.2/5 |
1. Cyfuture AI – Leading Chatbot Provider with Strong Clientele & Credibility
When it comes to conversational AI, Cyfuture AI has emerged as one of the most trusted names in India. The company is known for its enterprise-grade infrastructure, compliance with global standards, and commitment to delivering cost-effective AI chatbot solutions that scale with business needs. One of its standout offerings is the Free AI Chatbot Trial, allowing businesses to experience the platform firsthand before committing to a full-fledged integration. This trial makes it easier for decision-makers to test features, evaluate performance, and understand how chatbots can seamlessly fit into their workflows.
About the Company
Cyfuture AI is the AI innovation arm of Cyfuture India Pvt. Ltd., a technology company with over two decades of expertise in cloud, data centers, and IT solutions. With Tier-III MEITY-empanelled data centers across India, the company ensures robust infrastructure, high availability, and data sovereignty — making it a reliable partner for enterprises that value both performance and security.
What They Do & Strengths
- Comprehensive AI Suite: Offers tools for chatbot building, fine-tuning models, inferencing, RAG pipelines , and vector databases.
- Enterprise-Ready Infrastructure: GPU-accelerated AI platform ensures low-latency, high-throughput performance.
- Scalability: Flexible deployment options for startups, SMEs, and large enterprises.
- Security & Compliance: Certified with ISO 27001, ISO 20000-1, and PCI DSS, ensuring credibility for regulated industries like BFSI and healthcare.
- Custom Integrations: Seamless compatibility with CRMs, payment systems, and third-party applications for smooth adoption.
Credibility & Ratings On Trustpilot: 4.3/5
2. Haptik – Conversational AI Pioneer
Haptik is one of the recognized chatbot companies in India, known for building intelligent conversational AI solutions across chat, voice, and WhatsApp. Acquired by Jio Platforms, Haptik has scaled massively, serving sectors like BFSI, telecom, retail, and e-commerce.
About the Company
Founded in 2013, Haptik started as a simple task-completion bot and has grown into a leading chatbot platform with over a billion conversations powered annually. With clients like HDFC Life, Jio, and Tata, Haptik is a go-to choice for enterprises looking for multilingual and large-scale automation.
Credibility & Ratings Gartner Peer Insights: ~4.5/5
3. SmatBot – Chatbot Solutions for SMBs & Startups
SmatBot is a rising player in India's chatbot space, best known for offering affordable, easy-to-use chatbot platforms tailored for startups and SMEs.
About the Company
Launched with the aim of democratizing chatbot technology, SmatBot allows businesses without large IT teams to deploy bots for customer service, lead generation, and sales.
Credibility & Ratings on an Averages ~4.1/5
4. Yellow.ai – Leader in Conversational AI Platforms
Formerly known as Yellow Messenger, Yellow.ai is among the most advanced AI chatbot platforms, offering multilingual, omnichannel solutions to enterprises worldwide.
About the Company
Founded in 2016, Yellow.ai serves 1000+ enterprises, including big names like Domino's, Bajaj, and Hyundai. Its bots are known for human-like interactions and strong automation capabilities.
Credibility & Ratings Gartner Peer Insights: ~4.4/5
5. Verloop.io – Support Automation Specialist
Verloop.io focuses on delivering AI-powered customer support automation, helping brands improve customer experience and reduce operational costs.
About the Company
Founded in 2016, Verloop.io has carved a niche by integrating chatbots into customer service workflows. Their solutions are especially popular in e-commerce, BFSI, and SaaS industries.
Credibility & Ratings Customer Reviews: ~4.2/5
6. Exotel – Full-Stack Engagement with AI + Telephony
Exotel combines conversational AI with its strong telephony backbone, making it ideal for both chat and voice. Its GPT-4 powered ExoMind bot builder lets businesses design bots quickly across WhatsApp, web, and more. With solutions like the Ameyo XTRM contact center and omnichannel tools (from the Cogno AI acquisition), Exotel helps enterprises manage high-volume interactions while staying cost-effective.
About the Company & Strengths
Exotel is a CPaaS (Communications Platform as a Service) provider, well-known in India and emerging markets. It integrates telephony (voice/SMS) + conversational AI to offer unified customer engagement.
Credibility & Ratings with an overall ~ 4.3/5 stars
7. Gupshup – Conversational Messaging Leader
Gupshup is best known for its conversational AI cloud and large-scale messaging infrastructure. With GPT-3 powered bot builders and BFSI-focused tools from its Active.ai acquisition, Gupshup enables secure, AI-driven conversations across WhatsApp, SMS, voice, and video. Scalable and reliable, it's a strong choice for businesses looking to automate and reduce customer support costs.
About the Company
Gupshup is one of the more mature players in messaging / engagement. Their strength lies in high scale messaging infrastructure, ability to support many channels, and domain-specific chatbot capabilities, especially in finance.
Credibility & Ratings on an average is 4.3/5
8. Kore.ai – Enterprise AI Agents
Kore.ai provides one of the most advanced platforms for enterprises, offering its XO Platform and industry-specific assistants like BankAssist and HealthAssist. With voice + chat integration, generative AI, and strong compliance features, Kore.ai helps large organizations automate at scale, making it ideal for companies that need powerful and cost-efficient enterprise AI agents.
About the Company
Kore.ai is positioned for enterprise scale, high complexity use cases. If your organization has large unstructured data, many backend processes, large agent/support teams, or compliance/security needs, Kore.ai is well suited.
Credibility & Ratings on an average is 4/5
9. Amenity Technologies – Custom AI Solutions
Amenity Technologies focuses on tailored chatbot and AI development. From healthcare assistants to WhatsApp bots, they design solutions that fit specific workflows. Their expertise extends into generative AI, NLP, and IoT integration, making them a flexible and cost-effective partner for businesses that need custom chatbot platforms rather than off-the-shelf products.
About the Company & Strengths
They are comparatively smaller / more nimble. That allows for flexibility, faster custom work, often lower overheads than large enterprise platforms.
Credibility & Ratings on an average is 4.1/5
10. Locobuzz – Unified Customer Experience Platform
Unlike many pure-play chatbot providers, Locobuzz combines AI chatbots with a broader customer experience and engagement platform.
About the Company
Founded in 2011, Locobuzz helps enterprises manage digital interactions across multiple channels, including social media, WhatsApp, and email, with AI-driven insights.
Credibility & Ratings on an average 4.2/5
Comparison Table
| Feature / Company | Cyfuture AI | Haptik | SmatBot | Yellow.ai | Verloop.io | Exotel | Gupshup | Kore.ai | Amenity Technologies | Locobuzz |
|---|---|---|---|---|---|---|---|---|---|---|
| Founded | 2015 | 2013 | 2017 | 2016 | 2016 | 2011 | 2004 | 2014 | 2017 | 2011 |
| Specialization | Enterprise AI chatbots, infra & compliance | Conversational AI pioneer | Chatbots for SMBs & startups | Omnichannel conversational AI | Support automation | AI + Telephony + Omnichannel | Conversational messaging infra | Enterprise AI agents | Custom AI & chatbots | CX + chatbots |
| Key Strengths | Free trial, GPU infra, ISO-certified, scalable | Multilingual, BFSI focus, enterprise automation | Affordable, fast deployment | Human-like AI, multilingual | SaaS, e-commerce & BFSI support | Strong voice + chat, CPaaS | Large-scale infra, BFSI focus | Enterprise AI agents, compliance | Custom NLP + IoT bots | CX + AI insights |
| Clientele | BFSI, Healthcare, Govt., Retail, E-comm | HDFC, Jio, Tata | Startups, SMEs | Domino's, Hyundai, Bajaj | BFSI, SaaS, E-commerce | Telecom, BFSI, large enterprises | BFSI, retail, e-comm | Fortune 2000 enterprises | SMBs & enterprises | Large consumer brands |
| Infrastructure | Tier-III DCs, GPU cloud | Cloud infra | Cloud SaaS | Enterprise infra | SaaS infra | CPaaS + AI | Conversational cloud | Enterprise infra | Flexible | Hybrid CX platform |
| Compliance | ISO 27001, ISO 20000-1, PCI DSS | Jio infra | SMB compliance | Enterprise ISO | GDPR, enterprise | Secure CPaaS | BFSI-ready | SOC 2, HIPAA, GDPR | Custom security | Enterprise CX |
| Trial / Free Plan | ✅ Yes | ❌ No | ✅ Yes | ❌ No | ✅ Demo | ❌ No | ❌ No | ❌ No | ✅ Custom demo | ❌ No |
| Ratings | 4.3/5 | 4.5/5 | 4.1/5 | 4.4/5 | 4.2/5 | 4.3/5 | 4.3/5 | 4.0/5 | 4.1/5 | 4.2/5 |
Tips to take when choosing a Chatbot Company
A good company will always have these 5 things when providing a reliable chatbot solution:
- Clear Purpose & Industry Fit – They understand your business goals and have experience in your industry, ensuring the chatbot isn't generic but truly valuable.
- Easy-to-Use Platform – Whether it's no-code or low-code, the platform should let your team build and update chatbots without depending heavily on developers.
- Seamless Integrations – A reliable chatbot company ensures smooth integration with CRMs, ERPs, websites, apps, and popular platforms like WhatsApp or Messenger.
- Strong AI & Multichannel Support – From natural language processing to multilingual abilities and voice/chat channels, the best chatbot platforms are built to scale intelligently.
- Credibility & Cost-Effectiveness – High client ratings, proven deployments, and transparent pricing models show that the company delivers reliable, cost-effective solutions.
Benefits of AI Chatbots for Businesses
- 24/7 Availability – Round-the-clock support without human fatigue.
- Cost Savings – Reduce dependency on large customer service teams.
- Scalability – Handle thousands of queries simultaneously.
- Multilingual Engagement – Reach customers in regional Indian languages.
- Sales & Marketing Boost – Personalized recommendations and higher conversions.
- Data-Driven Insights – Collect customer feedback for product improvements.
Real-World Examples of Chatbots in India
- HDFC Bank's "Eva" – One of the first AI chatbots in Indian banking, helping customers with instant responses to queries.
- Oyo Rooms Chatbot – Assists users in booking rooms and managing reservations.
- Apollo Hospitals Chatbot – Helps patients schedule appointments and get basic medical advice.
- Swiggy & Zomato Bots – Enable seamless food ordering and delivery tracking.
- IRCTC's AskDisha Bot – Assists passengers in booking train tickets and resolving queries.
Cost of Building AI Chatbots in India (2026)
- Basic Chatbots (SMBs/Startups) – ₹20,000 – ₹1.5 lakhs per year.
- Enterprise-Grade Chatbots – ₹5 – ₹20 lakhs annually, depending on complexity.
- Advanced AI-Powered Chatbots (with RAG, fine-tuning, multilingual support) – ₹25 lakhs+ annually.
Pro tip: Most vendors now offer subscription-based or pay-per-use models for flexibility.
AI Chatbots vs Live Agents
| Feature | AI Chatbots | Live Agents |
|---|---|---|
| Availability | 24/7 | Limited working hours |
| Cost | Low (one-time + subscription) | High (salaries, training) |
| Scalability | Unlimited concurrent users | Limited by workforce |
| Empathy | Limited | High human empathy |
| Best for | FAQs, repetitive tasks | Complex, emotional queries |
Future of AI Chatbots in India
The chatbot industry in India is expected to grow at over 25% CAGR by 2030, fueled by:
- Rapid digital adoption by enterprises.
- Increasing demand for multilingual bots in regional Indian languages.
- Integration of chatbots with generative AI (RAG, fine-tuning, vector databases).
- Growth of voicebots for Bharat users in tier-2 and tier-3 cities.
Key Takeaway
This blog has provided you with easy and detailed insights to kickstart your chatbot journey. From understanding the top chatbot companies in India to knowing what features to look for, you now have the knowledge to make a hassle-free, wise decision. Whether it's customer support, lead generation, or automating internal processes, the right AI chatbot platform can help you stay ahead while being cost-effective.
When it comes to trying out solutions without risk, Cyfuture AI stands out with its Free AI Chatbot Trial, allowing businesses to experience real-world benefits before committing. Backed by strong client trust and proven credibility, Cyfuture AI makes it easier for organizations to explore chatbot technology confidently and integrate it seamlessly into their operations.
FAQs:
Which is the best chatbot company in India?
Several companies are leading in this space, including Cyfuture AI, Haptik, and Yellow.ai. The best choice depends on your industry, scale, and customization needs.
How much does it cost to build a chatbot in India?
A basic AI chatbot may cost ₹50,000 – ₹2 lakhs, while enterprise-grade solutions can range from ₹5 lakhs to several crores annually, depending on features and integrations.
Can chatbots handle multiple languages in India?
Yes, leading providers like Yellow.ai, Cyfuture AI, and Haptik offer multilingual support, covering regional Indian languages like Hindi, Tamil, Bengali, and Marathi.
Are AI chatbots secure for industries like BFSI and healthcare?
Yes. Enterprise-grade chatbot providers follow ISO, GDPR, and data privacy compliance standards to ensure security in sensitive industries.
What industries use chatbots the most in India?
Major adopters include banking, e-commerce, healthcare, telecom, government, and education sectors.